FAQS

1. What sizes do you offer?

We offer a range of sizes from XS to XXL. 

2. How do I care for my sweaters and coats?

To ensure longevity, we recommend:

• Sweaters & Cardigans: Hand wash or machine wash on a gentle cycle in cold water. Lay flat to dry.
• Coats & Jackets: Dry clean only for best results.

3. What are your shipping options?

We offer free internationally shipping.

4. Can I return or exchange an item?

Yes! We accept returns and exchanges within 30 days of purchase, provided the item is unused, unworn, and in original packaging. Visit our Returns & Exchanges page for more details.

5. Do you offer international shipping?

Yes! We ship to select international locations.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this to check your order status anytime.

7. What if my item arrives damaged?

We apologize for any inconvenience! If your item arrives damaged, please contact us at support@shopvessia.com within 48 hours of receiving your order.